Digital Business & The Customer Experience
Doing Digital Business
Digital technology is disrupting traditional business models and giving new ways of interacting with customers. Today's successful companies are the ones that understand how to take advantage of this to enhance their customers' experience. This is not achieved by cosmetic additions to the corporate web pages, but by architecting systems of engagement. The IT community is starting to understand how to do this, and best practices are emerging.
The Open Platform 3.0™ Forum's mission is to help enterprises gain business advantage from new technologies. It has established a Work Group with the Architecture Forum to capture the understanding and document the best practices.
Companies doing digital business today want to build the confidence and earn the loyalty of their customers. This presentation will describe the challenges that they face, and how they can approach those challenges.
Attendees will gain a deeper understanding of:
- The nature of digital business,
- Architectural considerations for systems of engagement, and
Architecting for Customer Experience
Digital disruptive technologies such as mobile phones, digital social media, ubiquitous internet access, powerful data-analytics and cloud computing are fundamentally changing the way that people work, rest, play and consume. In order to remain relevant in this new environment, transforming to digital business operations is a necessity for an increasing number of businesses. However, this transformation should not be driven bottom-up by the technology, rather a business should use the needs of its customers to drive the required ICT architecture.
This session will present a new approach to business transformation which meets this requirement. By focusing on understanding the needs of your customers from an outside-in perspective, and aligning these with the capabilities which your business must have, it is possible to use existing Enterprise Architecture techniques to design and transform to an ideal target architecture.
This approach will be demonstrated using a real example from the telco industry.
Enterprise/Business Architects, Business Operations Managers, Customer Experience Professionals, Marketing Managers
What you will learn:
• Why digital businesses, to remain competitive, need to offer the ROADS experience – Real-time, On-demand, All-online, DIY and Social.
• How to apply these principles within Enterprise Architecture to transform your business to deliver a great experience to your customers.
• Get a better understanding of the existing Standards landscape, and the gaps which need to be addressed by the industry.
Open Platform 3.0™ / The Architectural Context
Cloud. Mobile. Big Data. Data Science. Internet of Things (IoT). We know that
these trends are harnessing ubiquitous technological power to connect to
nearly everything – bringing a world of opportunity for businesses to
build apps that connect employees, partners, data, and even products, in
entirely new ways.
But as a CIO, CTO, or Enterprise Architect, how can these “next big
things” be utilized effectively within your Enterprise? How do you balance
new revenue and service opportunities against application backlogs and other
technical debt? And how do you find a “way out” of the current complex
portfolio that you find yourself in?
We propose that considering “Modern Architectures” is a way to take a
fresh look the current set of applications as Enterprises pivot towards the
future. Modern Architectures are rooted in these realities:
Join Mark Bodman and Don Brancato on a journey that brings together new and
emerging standards, key transformations and management practices that solve
today's business and IT business objects very differently in the future.
will organizations incorporate capability mapping, address bi-modalism,
become agile, PaceLayer app management, seamlessly leverage cloud and
multi-source services, integrate security, incorporate IOT and Big Data as a
seamless part of their digital business?
Where does TOGAF, Archimate,
Platform 3, IT4IT and FAIR standards play an integral role, augment skills,
knowledge and driving new capabilities that deliver business outcomes?
will the evolution from systems of record thinking to systems of engagement
and insight become a critical activity for tomorrows architects?
Open Platform 3.0™ / Customer-Centric Drivers
The digital economy has emerged with a “Longer the long tail” behavioural
economy where customers are in charge. It is imperative to master how to
drive an enterprise on a variable-speed digital highway where
the enterprise can no longer afford to be loosely coupled with system of
engagement integrated through to system of records at a high speed. The
Traditional EA Services are ineffective to help enterprises enter into
their white space to drive:
That lays out a compelling case for business impact through value based
cost leaderships and robust growth, utilizing the “white space within”
that every enterprise has—and through the creation of tomorrow’s new
markets—“the white space beyond” and that’s where a balanced foundation
of service focussed, adaptive enterprise business model is critical. How
to build the digital platform that delivers right-time value enabling
through unparalleled digital customer experience and operational excellence is a key focus of next-generation EA services.
This session will enable you as a master-chef to prepare the recipe of
how to build your digital journey founded upon next-generation EA .
This session benefits will include but not limited to:
Contextual information is at the heart of the digital revolution. In web 2.0,
we spoke of 1 or 2 dimensions of contextual awareness, knowing where you are
for instance when you searched for restaurants and getting a result that
shows you the ones closest to you. In the next iteration, when you search for
restaurants, the app you use will be aware of where you live, what you like,
how much you like to spend, and who is nearby that you would likely enjoy a
conversation with and is also interested in having a conversation. It may let
restaurants know that there is someone nearby who is interested, allowing
them to set dynamic prices that will entice that user. The results will be
heuristic-based, learning from what you enjoy.
The dangers of this model,
like security and getting locked into a single view of world for the user,
never getting out of your comfort zone is a real concern. Tie in your
emotional response to certain experiences, your wearable device detected
pleasurable response when you last eat shushi with too much wasabi to this
digital impression of you, and you have a very complete picture of the
We will move from a world where people are upset about being treated
differently to a world where people expect to be treated based on their
preferences. The architecture needed to enable this includes 2-speed IT, and
the idea of semi-ephemeral data.
Risk, Dependability & Trusted Technology
In the two years since it’s establishment as an
international standard, OpenFAIR has been adopted by many organizations
–from the smallest to the largest- as their risk analysis method of choice.
These programs span the spectrum of qualitative and quantitative approaches.
This session will explore key attributes of a successful OpenFAIR
implementation, pitfalls to avoid when adopting OpenFAIR, and examples of how
OpenFAIR can help mature virtually any risk program.
Throughout the last decade, IT providers have been developed and revised
strategies and best practices to manage product integrity and supply chain
security more effectively. This panel will offer insight into their case
studies as the panelists discuss some of the best practices they use within
their organizations in addressing the cybersecurity risks associated with
in-house technology development, outsourcing hardware and software
components, as well as the risks inherent in global supply chains.
IBM will share its case study on how it has adopted OTTPS in its product
development organization and how this has benefited IBM and its customers. The case study will cover
the approach and lessons learned.
Cisco will share a summary of the NIST case
study highlighting Cisco 's supply chain resiliency capability.
Security research including those presented at Usenix are identifying new and
innovative hacking and threat exploitation techniques. But what if the data
that is the ultimate target does not need protection against such a threat
vector? What if the cost of the control does not match against the cost of
the data? What if you are an org and a mandate to protect PII data means
encrypting every single field in the company does not make sense? How do you
prioritize the protection in your enterprise given the constraints of
dollars, time, and resources?
Enter Data Classification and measuring Privacy Impact. Data classification
is really hard, because it is considered an art form vs. a science, something
that is determined by a blackbox working some risk model, by the lawyers in a
company. What we need is: a. Something that is quantitative vs. something
that is subjective b. Something that is very specific vs. something that is
general (e.g. credit card number vs. cardholder data) c. A 'cheat-sheet' that
maps all the data fields and the regulations that cover them d. A
'cheat-sheet' that can differentiate between the loss of one record vs.
multiple and exactly how many qualifies for a data breach. e. It can perform
a security control assessment exercise and tie back to the threat model
needed to protect against current and emerging threats f. It can determine
value of the data to the attacker g. It can help determine Compliance and
This talk will make this important topic a science and will release the
matrix needed to help security practitioners protect the data that needs
protection now and prioritize data protection. This is a privacy idea that
The EU's General Data Protection Regulations will force a step change in the
way any third party, trading directly or indirectly in the EU, approaches the
retention of any personal information.
It requires proof of Privacy-by-Design to be provided to a regulator as well
as self-reporting of any breaches of the Regulatons. This is a brief look at
how to organise processes to cope. Sadly, Compliance will not be a defence
against damage claims, but good processes may be seen as mitigation.
Open Sessions (Mon)
Members Only Meetings
Networking Reception (Mon)
Plenary - IT4IT™ Managing the Business of IT
Chris Davis, Chair of The Open Group IT4IT™ Forum will talk about how The Open Group is responding to change in the IT industry and how the standard reference architecture and value chain based operating model is being used to manage the business of IT.
Download The Open Group IT4IT™ Reference Architecture, Version 2.0
In this panel discussion, we bring together some of the industry leaders in IT internal tooling to share their perspective on the impact that IT4IT it is going to have on the IT industry and how they plan to support this effort.
Speakers include: Lars Rossen, Distinguished Technologist, Hewlett Packard Enterprise; Ryan Schmierer, Business and Enterprise Architect, Microsoft; and David Wright, Chief Strategy Officer, ServiceNow.
In this track session, we will discuss the latest
news regarding the IT4IT Certification program. We will also discuss options
for training for corporations and opportunities for training providers to get
EA & Business Transformation
The real-life case presented is situated at a major energy distribution network operator with a history of mergers. Performance of this organization is up to standard for most KPIs. Nevertheless, the board feels an urgency for a business transformation with high impact. A lack of efficiency and the administrative overload of workers are some of the more obvious reasons, as are the rapid technological developments in the energy domain. But the main drivers for this transformation are less tangible than that.
First, the board sees a lack of synergy between improvement projects. Solutions designed are often suboptimal and do not cover the entire value chain. Second, and most importantly, the board experiences that it is becoming ever more difficult for the organization to keep the necessary pace in transforming into a digital enterprise. The main reason for that is lack of agility. Projects often result in, again, an addition to the steadily growing number of applications in their landscape, increasing complexity and hampering agility.
In this presentation we discuss how the business transformation program to deal with this need for more agility was set up. The main goal of the program is to transform the organization towards an efficient, digital and agile organization in 2020. The approach was influenced by the belief that thinking big is essential, but that ‘grand design’ is an illusion. We will discuss how we were able to combine enterprise architecture, project portfolio management and agile realization into an effective mix, and we will show how we combined top-down and bottom-up design activities.
The case also illustrates two challenges many architects will recognize. Firstly, how to bring the perspectives of a number of architects together? And secondly, how to keep a focus on doing what architecture is all about in the end: supporting decision-making of business management.
With the maturing of SOA, the business adoption of service-oriented concepts has started translating into the formation of Service Oriented Enterprises. Businesses, both at a board level and an executive level are adopting the concept of capabilities, services and service orientation. This is expressing itself in the form of the alignment of organizational structures on services, recognition of the role of SOA in the enablement of organizational agility and capability based planning, and the use of KPIs and metrics in their evolution. The evolution of the SOA ecosystem, with architectural expressions such as the Cloud and API driven architectures, as well as the need for business capabilities to be realized in terms of services is propelling a change to view business in a service context.
The Open Group’s SOA4BT project is providing a framework and guide for practitioners, both from a business and technology context to undertake this journey. The presentation provides a review of the three pillars – Strategic, Operational and Operating Model. It walks through the practical implications of implementing the Guide, using examples in manufacturing, healthcare and finance. KPIs, capabilities and the translation from strategy and business service to the reality of implementation and the application of the guide help translate concept to reality. Best practices for implementing SOA4BT – and implications for enterprise and service-oriented architects, C-level technology executives and business executives based on experiences garnered from real-life implementations are used in this journey.
EA & Business Value
This presentation will share Thales' experience and insights gained over 5 years of “fierce
battle” to establish an Enterprise Architecture capacity. It will give an overview of approaches or methods that might be useful in a
challenging enterprise operating context, such as
We will share with the audience the conviction that Enterprise Architecture is not
only possible but also useful to guide key transformation choices.
No enterprise can afford to ignore the rapid pace
of adoption of transformational business solutions across all major sectors
of their operations. Most importantly, the Enterprise Architecture discipline
is changing the way companies do business and will also provide the
opportunity to create new and modern business models in sync with the
challenges of today. Effectively positioning of the Enterprise Architecture
capability has the potential to unleash desired innovation and drive business
transformation in all business sectors.
This session will focus on the
practical aspects whereby enterprises will deliver enhanced business
productivity by properly positioning the Enterprise Architecture
Open Platform 3.0™/ Mobile Computing
Smartphones are becoming a personal hub to connect remote field workers to
internal systems, services, external sensors, wearable devices. For mobile
field workers, access to the right data at the right time is a critical
enabler for making correct decisions and providing higher quality services.
Users want solutions to “just work”, but in practical terms there are
significant challenges enabling boundaryless information flow between the
mobile device and supporting systems.
This session will examine the business scenarios pertinent to the County of
San Diego Probation Department and how Probation Officers are using mobile
technologies to decrease costs and enhance their operational effectiveness.
The strategies to be examined include impacts from changes in California’s
criminal justice system, transformational process changes that mobility
provides front-line officers, and best practices for accessing information
both online and offline while maintaining the security and confidentiality of
data on smartphones and wearable devices.
Modern Cloud Architectures require enterprises to take a modern approach to
their mobile strategy. Cloud allows for new models of boundaryless
information flow and mobile strategies need to enable that to meet business
needs in a secure and scalable manner.
We will discuss our learnings in the following areas as key enablers to
successful mobile strategies:
Key takeaways from this presentation will include:
Open Platform 3.0™ / Data Analytics
Big Data has received a lot of press over the last
few years. Initial disbelievers like Tom Davenport have indicated that they
are now believers but maturity continues to hold back Big Data from wide-scale realization. Clearly, a never-ending set of Apache projects is helping
to hold back overall maturity. At the top level, however, there is often a
lack of functional requirements before rushing into Big Data initiatives.
This makes real the risk that Big Data becomes just a science project or
even worse a data swamp.
We believe that at minimum Big Data projects require
concrete problem statements to start a project that has a chance of
delivering meaningful business results. Having said this, there are a set of
non-functional requirements that are really needed to advance the state of the
art. Think of this as a process for increasingly the probability of value
from a Big Data initiative.
With clear business objectives, there needs to be
a concrete way to pull data into a Hadoop/Data Lake system from all forms of
external sources deemed to have potential merit at the problem needing
solving. The big advantage of Big Data is the ability to try before
buying—i.e. it is to explore data without having first to conform to
prescribed data model. This structure and interrelationship can be added
once data interrelationships have been determined. This changes the equation
by allowing the large investment in data to be made after causal
relationships have been determined. Prior business intelligence has
required a priori determination of data relationships before getting started.
This means for the first time that business users and data scientists can let
the data talk to them before making data investment. To do this well, they
need to be able to test data combination and see data statistics and possible
visual data correlations. With these in hand, then we can invest in data
integration, data models, data governance, data security, and most important
By taking these steps in this order we can develop descriptive
and predictive analytics of known value to the organization. This turns
effectively traditional business intelligence on its head.
will show how this happens and, more importantly, how a new synthesis of each
with longer term drive concrete business value.
Decision support supposedly went out of fashion in the 1990s and was replaced
by Business Intelligence, Analytics, Executive Information Systems, OLAP and
so on. The focus was on corporate management, with limited (your call is
important to us after 20 decision trees) assistance to others.
With the advent of Enterprise 2.0, knowledge workers, Big Data and Moore's
Law, the corporate landscape has changed. Stakeholders are well-educated and
all stand to benefit from analytics and other decision support capabilities
created by a combination of astute business design, quality information and
The presentation shows how decision support can
benefit a all stakeholders and how its provision can result in significantly
better outcomes in both private and public sectors.
Open Sessions (Tue)
Networking Dinner Event (Tue)
Open Platform 3.0™ / Cloud Computing
In this presentation we will do a high-level review of the cloud
standards available and under development in ISO/IEC SC 38, including an overview of the Cloud Terminology and Cloud Reference Architecture standards.
This session will also talk about standards under development using these
base reference architecture standards supporting data flow, interoperability, and SLAs.
Lessons learned while determining a TOGAF informed and tailored ADM for a
large Fortune 14 company and adapting it to both Scaled Agile and Waterfall
We intend to cover the following topics:
Members of The Open Group Healthcare Forum have developed a Healthcare Landscape that includes all key Actors and Capabilities of a healthcare system in which health information follows the person and in which health and healthcare is person-centered. Boundaryless health information flow between and among all Actors (persons, providers, payers, etc.) who perform essential capabilities (promote health, provide care, payment, management, R&D, etc.) is necessary to achieve the paramount goal of interoperability.
The Healthcare Forum has a unique role to play—in the US and internationally—by making health standards work by mapping overlap (inefficiencies) and gap (opportunities) among SDOs and related collaborative organizations.
Secure exchange of meaningful healthcare information requires that parties
agree upon a common application of standards that define the type of content
being exchanged and the manner in which this takes place. But currently,
numerous standards exist. There are different standards that define content
from their most basic elements and expected values through their packaging
and transmission frameworks. There are numerous development organizations
that support health information technology. It is not uncommon to perform a
target scan of the environment and discover relevant healthcare standards
supported by a standards development organization whose primary purpose is
other than healthcare. Numerous standards utilized for the same purpose often
exist within a single standards development organization. Choices of
standards, standards bodies, and archetypes appear to have a geographical
component as well with nations tending to favor one approach over the other.
The fluidity of the landscape in health information technology and the high
level of information security that is needed to protect patient information
has created a very difficult environment. For instance, it is currently much
harder for systems to exchange a medical record than it is for an ATM machine
to exchange information regarding identification of an account and available
An authoritative architectural model of the present international health
information landscape would benefit the health information technology vendor
community. It would create a benchmark for health IT standards, allowing for
the development of a secure free-flow of medical information to become a
reality and creating a patient/clinician friendly environment.
Capability Based Architectures
Today’s information architecture is much more than transaction capture,
data warehousing and business intelligence. The rapid growth of mobility,
social media, and internet of things, have altered the business information
landscape to the point of re-thinking business information architecture with
big data, and data streams. Developing business solutions that meet the
always increasing demands of information consumers requires a different
approach. The Information Characteristic Assessment Method (ICAM) approach
corrals a best fit architecture approach based on business capability
modeling, and information characteristics to drive information architecture
from the top-down and the bottom-up. This two pronged qualitative and
quantitative approach delivers results that can be discussed easily with
business stakeholders as well as solution architects.
ICAM is centered on 17 different information characteristics that are aligned
to business capabilities, system services, and information usage. Through
ICAM architects can define needs starting in TOGAF phase B Business
Architecture phase and continue with the framework through phase E. ICAM
drives information architectural requirements to determine need for RDBMS,
columnar, key-value, graph and other storage types versus product features
Capability-based planning (CBP) is an emerging set
of best practices for managing the complexity of the enterprise landscape for
executive decision makers.
The speaker will begin by discussing how to use
the Architecture Development Method (ADM) of The Open Group Architecture
Framework (TOGAF) to build a capability model. Establish a sound foundation
for CBP by creating a capability-driven architecture metamodel tailored to an
organization’s specific planning objectives and requirements. Populate the
capability model with required data (including using commercial tooling).
presentation will continue with describing how to exploit that capability
model while executing the ADM for architecture-driven business
transformation. Discuss different investment approaches (simplification,
optimization, innovation) in Phase A: Architecture Vision, creating
capability-based delivery plans in Phase E: Opportunities and Solutions and
Phase F: Migration Planning, and then delivering and monitoring execution
during Phase G: Implementation Governance and Phase H: Architecture Change
Speaker will discuss how this approach has been applied at
several end-user organizations.
Boundaryless Information Flow™
Many of the Governments across the world have embraced Enterprise Architecture as part of their program to improve the service delivery to the citizens through the integration of IT systems and improved interoperability. Some of the States in India too have resolved to take up the issue of integration of information and services through the application of Enterprise Architecture.
With all the efforts, the governments are struggling hard to reap the optimal benefits of Enterprise Architecture in the service delivery. Unlike the corporate entities, the Government organizations are not uniquely controlled by the management and in particular, the frequent change in the management and federative structure of the departments is becoming a hurdle in the uniform implementation of the singular architecture and its principles in the evolution and management of IT systems. The experiences across the world and in particular United States resolve and the results speak about the required renewed efforts to build on the consensus among the stakeholders and the requisite enforcement of architectural principles in the management of IT systems across the departments.
In this presentation, we compare the successful application of Enterprise Architecture in some of the US departments with one of the departments of the Indian State Government department in its nascent stage of integration efforts and is struggling to come out of the legacy systems spread across the geographical boundaries and domain architectures. The presentation makes an effort to identify the inherent deficiencies of the Government administration in the management of IT and interoperability issues in Information and service delivery through a proper roadmap.
The presentation concludes with the best of the practices that could be adopted to make the Enterprise Architecture a successful effort either in Government or Corporate sectors.
Information management becomes important discipline for enterprise IT operations to improve the efficiency, transparency and better insights. It requires mature practice for consolidating, structuring, defining and governing information assets across enterprises and line of businesses to improve the boundaryless information availability. Establishing mature practice required modern architecture and governance processes. Service Oriented Architecture (SOA) along with Enterprise Architecture and Governance processes can facilitate to implement the mature practice, but also maintaining the highest level of best practices.
This is a practical case where a global enterprise implemented the perfect blend of EA and SOA processes to achieve the limitless information flow across global as part of the Global IT Transformation initiative. This Presentation will provide the insights about how TOGAF ADM and SOA helped to achieve this transformation initiative.
Architecture Methods and Techniques
Rarely does a new solution introduced to an enterprise stand alone, but instead must plug into the spider web of existing systems and integrations. A challenge faced by all organizations is the need to estimate solution costs early in the lifecycle to drive business decisions. Unfortunately, while a packaged solution itself may have an understood cost, the integrations and other impacts to existing systems are often not yet understood and the business requirements needed to figure it all out are not yet developed.
This presentation introduces a method to provide a business with specific “yes and no” questions they can understand and answer to drive a model that identifies the enterprise technology impact of a solution. In practice, this has been very well received and resulted in a better understand of scope for IT and better visibility to business regarding the impact of their requests.
Not only does this data-driven approach streamline and de-stress the estimation process, but it produces data that over time can be used by Enterprise Architects to recognize patterns in project portfolios.
In multiple real-world scenarios, this approach has been very well received by business stakeholders and greatly reduced the frustration of the technology stakeholders supporting them. After introducing the theory and practice of the approach, we will review some of these real world case studies. While the technique applies to a wide variety of industries, the case studies reviewed will be for banking and a health care.
After sharing these cases and the lessons learned when applying the method, we will review how you can go about identifying what types of solutions lend themselves to this method and how you can customizing the model for your own organization.
There has never been a time like today. Never before in history can we find
such a marketplace, a leveled playing field;
a field where corporate behemoths come face to face with formidable just
borns. Armed with ideas and fueled by technology suddenly these new entrants
pop up from nowhere and seize every opportunity that shows up on the way. The
speed with which they conceive an idea, incubate and turn it over to market
is amazing. They don’t need a dedicated datacenter; they don’t need a
sprawling supply chain, a marketing backbone or infrastructure that takes
decades to build.
In this new world, the challenge really is for elder empires who spent
decades in shaping and perfecting their business models. These models have
been working very well for a very, very long time. They amazed their wealth
by sticking to these very models. But times have turned turtle. While it took
decades in the past, all that is needed today is a couple years and a great
idea, a new gen startup will be gone from garage to global.
In earlier era, corporations have erected controls and spawned processes to
grow and maintain their momentum. They are where they are today because of
these very engagement models. But in the age of relentless disruptions where
uncertainty has become the norm rather than exception, these models are fast
becoming obsolete. New engagement models have emerged where relinquishing
control by encourage their stakeholders to use their Decision Rights and
engaging an Accountability Framework tactfully to achieve desirable
Result, they are incredibly agile and nimble and are ready to seize any
opportunity however volatile, tiny or big they may be. Learning from the new
comers and using a unique model of innovative EA, how an established giant
can engineer its enterprise, innovate, compete head on and maintain its lead
in the market place is discussed in this paper.
By applying a three tiered model, where in one EA model will be used to run
and protect their traditional business, a different model will be used to
differentiate them from their competitors. The game changer here will be the
“Innovation Continuum” model and the seamless information flow between
Often Enterprise Architecture teams find it
difficult to deploy their master plans and designs at the project level and
have development teams align to and comply with an overall EA vision. Agile
development approaches are gaining popularity and as a result EA is often
skipped and overlooked as the need to deploy working software quickly
The scaled agile framework addresses this problem and has been
developed specifically to allow very large organizations to deploy agile
practices at scale, across multiple program areas. Linkages between EA teams
and development / devops teams have been explicitly defined and this talk
will demonstrate how a TOGAF oriented EA group can work within the framework
to directly influence agile software efforts.
Today's enterprise web portals are complex beasts. Leading portals deliver
fresh and relevant personalized experiences to multiple audiences, each with
their own branding, content, and interactions. They aggregate content from
multiple sources and present it using components, some of which are are
reused across audiences. They make users productive by interacting with core
transactional systems, and secure themselves with role-based access control.
Web portals require careful management to ensure they deliver robust,
personal, agile, and sustainable experiences in the face of continuous
The ArchiMate language is ideal for elucidating the structure and function of
web portal applications and infrastructure, and linking them to the consumer
experiences and internal operations they support. Modelers can also link
critical business stakeholders, drivers, and goals to requirements for new
investments, link these requirements to changes in applications and
infrastructure that satisfy them, and show how these changes can be
implemented over time.
Join practicing Enterprise Architect and ArchiMate Forum Vice Chair Iver Band
and portal expert Ryan Kennedy to learn how to use the TOGAF Framework and the ArchiMate language to depict complex architectures
and the changes they require.
In the course of time, an enterprise becomes successful by
developing sophisticated domain expertise and building enterprise
architecture to interact seamlessly across domains. This approach leads to
complex objects being passed amongst business processes in an enterprise. For
example, a complex order object or invoice object may be passed through many
domain layers. This works well under normal operations and enterprise systems
are now routinely built using a reference architecture.
In context of ease of use, and meeting requirements complexity - we can
categorize handful of successful reference architecture of our times. The
complexity in requirements are most times a by-product of convergence of
technologies. In the past decade, convergence in digital technologies in
separate disciplines such as IT and analytics, automation of business
systems, social networks, and cloud technologies have created complexity in
enterprise system requirements. For example a common scenario is that a
common enterprise object shared amongst multiple domains often needs to be
updated or enhanced for competitive reasons.
However, changes to a complex object that needs to be coordinated across
experts from multiple domains is often slow. This impairs an enterprise
capability to respond in an agile fashion to new competitive threats. The
enhancement of common enterprise object provides an opportunity to explore
and evaluate evolving technologies alongside current technology stack.
An approach to remedy this situation is to abstract micro level capabilities
in basic building block services, events and objects and then to design
multiple simple orchestration services to reuse basic building blocks rapidly
in an innovative way. Another approach to design such micro-services is to
carefully consider the intersection set of capabilities required by consuming
services. The micro capabilities that lie at the intersection of multiple
consuming services represent basic building block capabilities that have
already demonstrated their value in multiple independent scenarios and so can
often robustly be reused for new adjacent scenarios. This ensures that your
core basic building blocks remain simple, uncluttered, and maintain
conceptual integrity while enabling variety of simple orchestration services.
Service Oriented Architecture
Service Oriented Architecture (SOA) burst on the scene a decade ago, but its
popularity slowly began declining. Those implementing SOA found that the
web services specifications were complex, resulting in heavy weight
solutions. Behavioral and organization issues such as budgets, control,
ownership, trust began to pose challenges to SOA.
In recent years, the mobile, cloud, SaaS revolution, combined with REST APIs
has led to resurgence in SOA. Users are increasingly using mobile devices to
consume enterprise services. The cloud makes it a lot more convenient to
implement a distributed architecture characteristic of SOA. REST APIs
provide a lightweight alternative to implementing SOA, leveraging the
simplicity of the HTTP protocol widely understood by developers.
Microservices and containers are gaining popularity.
Today, more than ever, IT is expected to delivery capabilities faster and at
lower cost. Enterprises are embracing agile development and continuous
delivery. IT is measured on its ability to enable business outcomes. Data
sovereignty and similar regulations put constraints on where data and certain
workloads may be located. Additionally, service orientation has also become
a business model for IT, as opposed to just being an architectural approach.
How can SOA help achieve business outcomes and deliver capabilities faster
and at lower cost? Why is SOA critical to Internet of everything? What does
Service Oriented Architecture have to do with running IT as a Service
Organization? How are recent trends and technologies transforming SOA? How
can one address the organizational issues that pose challenges to SOA? We
will discuss these topics and more, based on our experience with SOA in Cisco
IT. We will take a deep dive into the architecture of real life business
applications to provide the context for the discussion.
Attendees will learn:
Enterprise Architecture (EA) is all about enterprise modelling. A critical
first action in architecting is to develop a metamodel which maps the
components and complexity of an enterprise. Then afterwards, it is populated
with contents that describe the “as-is” state of the enterprise.
In theory, the content and structure of the metamodel must be always aligned
(updated) with the new state of the enterprise ecosystem. However, in
practice this simple alignment (the management of changes) is a real issue
for architects and a very high risk for the success of any EA capability. A
factor to be considered is that stakeholders do not normally realize the
business value on updating the metamodel during the lifetime of the
enterprise. Therefore, architects must work hardly to modify this
appreciation since it can easily make an AE project worthless.
Unfortunately, the EA field has not formally devoted attention to mitigate
such a risk. So, in order to contribute to a solid establishment of EA across
multiple enterprises, we want to propose a framework which induces
stakeholders to consider the metamodel as an enterprise asset, as well as
manage it as part of their business responsibilities. In other words, we
expose a solution for the above mentioned risk by using TOGAF and SOA
principles (OSIMM). In particular, this talk focuses on providing details
about how to implement a pool of EA services for keeping the content and
structure of the metamodel valid, updated, vivid and more importantly
This session will do a technical review on the
newest International Standard (ISO/IEC 18384) SOA Reference Architecture,
which is based on The Open Group SOA Standards and contributions.
will cover all three parts of this international standard:
and will talk
about the future of SOA standards at ISO/IEC JTC1 SC38.